Objective

        My objective is to work in a challenging work environment where I can learn and        expand my knowledge.  I am a people person and get along well with everyone. I have never had problems in the past with co-workers or supervisors.  I am self-motivated and love the chance to tackle challenges that require different viewpoints.  I am challenge driven and rise up and accomplish more when presented with challenge and competition.  I am a quick learner and like the prospect of new and exciting opportunities.

       Thank you for considering my resume.

Experience Summary

·   High experience with Word, Excel, Outlook, Google Docs.

·   Good work ethics with excellent communication and interpersonal skills.

·   Ability to work well in both a team environment and individual environment.

·   Quick learner, able to adapt to change as necessary.

Technical Skills

Web Technologies

PHP, HTML

Databases

MySQL

Microsoft Office

Work, Excel, Outlook, PowerPoint

Typing Speed

60+ WPM

Education

South Pointe High School - Diploma

Work Experience

Discover Financial Services Inc.

Account Manager

June 2010 -

October 2010

I worked in a call center for DFS as a collections account manager. I dealt with inbound/outbound calls and found solutions for customers who have fallen behind on payments.

Kelly Services

Temporary Employee

November 2010 -

April 2011

For Kelly Services, I held temporary positions for American Express in their New Accounts dept. and for Comcast Cable in the Collections dept.  I worked for Kelly Services until April 2011 when I was hired on full time in the collections department at Comcast.

Comcast Cable

Collections Account Manager

April 2011 -

February 2012

After starting as a temporary employee, I was hired on full time as an collections representative.  In this position I took inbound/outbound calls from customers who had fallen past due to get their accounts into good standing.  As I exceeded goals of the center, I was able to go beyond my job responsibilities and transition into assisting with training of new hires as well as doing side-by-sides with my peers to share best practices and critique when necessary.

Franklin Covey ~ March 2012 to May 2012

QA Contractor

I came on for Franklin Covey on a three-month contract for Quality Assurance. With my background in programming, I was able to pick up what they were doing very quickly and help get their products tested and vetted before delivery to clients.

As mentioned, this was just a three-month contract. I fulfilled the entirety of the contract and left on good terms with the company. I do still from time-to-time do some spot check work with them.

In this position, I was asked to learn a new system(Jira), and learn 6 major projects they were working on. I had two days to get acclimated, then sent off to the races.

Franklin Covey ~ October 2012 to Current

Level 2 System Admin

I was brought back to Franklin Covey as an on-call employee doing work as a Level 2 Systems Admin. With my previous experience with the company doing quality assurance, I had a good general knowledge of the different products they were working on. This helped me to seamlessly get into the work needed.

In this position, I am asked to focus all of my attention to one of their biggest products. We have been working to set up a more efficient customer support access. While starting development of FAQ’s, User Guides, and Troubleshooting Guides, I was also charged with taking over the current system for customer support (emailing and calling customers that were having issues)

Again this is an on-call position. I come in and work when they have room in their budget

USPS ~ July 2013 to April 2014

Data Entry

I was hired on to do Data Entry at their Utah REC Center.

In this position, I was required to maintain excellent accuracy and speed in processing incoming mail. I consistently did this at a very high level having no issues in my time here.

I left this position after gaining employment with Instructure.

Instructure ~ May 2014 to November 2014

QA Intern

For Instructure, I was their main regression tester. I ran over 400 test cases in each 3 week cycle, looking for issues with the main site functionality.

I was expected to run all tests and report any and all bugs. In the case that an issue was found I would write up a detailed bug report that included a screen capture of the issue as well as detailed steps to reproduce the issue.